Dzhiya is a parcel pickup and logistics service. Contact us for help with your account, a package, a Dzhiya Point, a payment or a privacy request.
Contact Dzhiya
Email: support@dzhiya.co.za
Include your package or payment reference when relevant, but never email your password, collection PIN or card details.
Email Dzhiya SupportWe aim to acknowledge support requests within two business days. Complex package, payment or account matters may require additional investigation.
Package or collection help
Check the package timeline and issue section in the Dzhiya app first. If you contact support, include the package reference and a short description of the problem.
Payment help
Check the verified payment status in the app. If a payment remains pending or appears incorrect, contact us with the package and payment references. Do not send card details.
Account access
Use the password-reset option in the app if you cannot sign in. Contact support if you no longer have access to the registered email address or need help securing the account.
Delete your account
You may delete your account inside the app or submit a request without the app through our account deletion page.
Privacy questions
Read our Privacy Policy or email support@dzhiya.co.za with the subject “Privacy request”.