You can permanently delete your Dzhiya account inside the app or request deletion by email if you no longer have access to the app.
Delete your account in the app
- Open Dzhiya and sign in.
- Go to Account.
- Select Delete account.
- Read the explanation, type DELETE, and select Permanently delete my account.
Your account profile is anonymised, active sessions are revoked and you are signed out. The account cannot be used to sign in again.
Request deletion without the app
Email us from the address registered to your Dzhiya account. Use the subject Account deletion request and include the phone number associated with the account if available.
Email support@dzhiya.co.zaIf you cannot email us from the registered address, explain this in your request. We will ask for appropriate information to verify account ownership before deletion.
What deletion does
- Removes or anonymises your account name, email address and phone number.
- Invalidates the password and prevents future login.
- Revokes active sessions and removes registered devices and push-notification tokens.
- Removes or anonymises associated personal information where it is no longer reasonably required.
Information that may be retained
Certain transaction, package, support, dispute, message, rating, uploaded-media, security or audit records may be retained only where reasonably necessary for an unresolved service matter, fraud prevention, security, legal claims or an applicable legal obligation. Access is restricted, and personal identifiers are removed or minimised where practical.
For more information, read the Dzhiya Privacy Policy.
Timing and confirmation
Deletion performed inside the app takes effect immediately for the account profile and active sessions. For an email request, we will acknowledge the request, verify account ownership where necessary, process it without unreasonable delay, and confirm when it has been completed or explain any information that must lawfully be retained.
Important: Account deletion is permanent. You will not be able to restore the deleted account or sign in to it again.
Need help?
Contact support@dzhiya.co.za.